Frequently Asked Questions
How does the tea subscriptions work?
Learn more from the How It Works page.
What are Plucks of the Month subscription?
You will receive 3 sample sizes of teas, that have been selected to be showcased in our monthly tea subscription cases. Subscription includes free shipping.
What are Personalised subscription?
You will receive 3 sample sizes of teas, that have been selected based on your preferences. Subscription includes free shipping.
For more information between the Plucks of the Month and Personalised subscriptions, please view the How It Works page.
I’ve changed my shipping address, how do I update where my subscription teas should go to?
You can email us directly to inform of any changes to your shipping address. Our email address is firstname.lastname@example.org
Why should I purchase a gift subscription for someone, instead of a normal subscription?
When purchasing a subscription for someone else, we recommend to purchase a gift subscription. This allows your receiver to receive information about their subscriptions, product updates and be able to use their subscription discount on products.
How much is shipping?
All orders within Australia has a flat rate shipping fee of $10, excluding subscriptions as the price is inclusive of shipping. FREE shipping when you order above $80.