Shipping & Refund Policy

Shipping

Standard shipping is at a flat rate of $10 for all Australia orders.

Tea Tasters will take an estimate 2-3 business days to process your orders. We use Australia Post and Sendle to post your orders and they will take an estimate 3-7 business days to deliver your orders, depending on your location.

At this time, we do not ship internationally.

Refunds

If you are not entirely satisfied with your purchase, please contact us.

You have 30 calendar days to request a refund on a service, or a return of a product.

To be eligible for a refund on a service, you must first contact us with the reason you are not satisfied and why you would like a refund. We will decide if your reason is valid and no other alternatives can be arranged.

To be eligible for a refund of a product, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund request or return is approved, we will initiate a refund to the original method of payment. You will receive the credit in a certain number of days, depending on your bank’s policies.

Please note that the cost of the initial shipping is non-refundable. If you receive a refund, the cost of the shipping will be deducted from your refund. If you received free shipping for your purchases, the handling and postage cost of $10 will be deducted from your refund. You will be responsible for paying your own shipping cost for returning your item.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email, with your order number – info@teatasters.com.au

You will be responsible for paying for your own shipping costs for exchanging your item.

Refund Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you received free shipping for your purchases, the handling and postage cost of $10 will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.